Refund policy
- Preliminary Explanations
European consumer protection law provides that consumers have a right of withdrawal under certain conditions when ordering goods from an entrepreneur remotely, through the webshop, by telephone, or by email.
Unless otherwise stated during the ordering process or in point 4, you as a customer of the webshop have a right of withdrawal. This is in accordance with the following explanations.
- Exercise of the Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must inform us (your name, address, telephone number and e-mail address) by means of a clear statement (e.g. via e-mail) of your decision to withdraw from this contract.
To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.
- Consequences of the Revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the preferred standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us (your name, address, telephone number and e-mail address) without undue delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
- Exceptions to the right of withdrawal
If you order one of the following goods in our webshop, there is no right of withdrawal:
- Goods that are made to customer specifications or clearly tailored to personal needs,
- Goods that can spoil quickly or whose expiration date would be quickly exceeded,
- Goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that their seal has been removed after delivery,
- goods that have been inseparably mixed with other goods after delivery due to their nature,
- sound or video recordings or computer software delivered in a sealed package, provided that their seal has been removed after delivery,
- newspapers, journals or magazines
- print or digital subscription contracts